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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Allan Cornejo (President, DHL Express Colombia) and Yolanda Oliveros (Customer Service Director, DHL Express Colombia) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Allan Cornejo and Yolanda Oliveros would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Allan Cornejo or Yolanda Oliveros and let them know what you think. Please include your telephone number if you would like us to call you back!

Allan Cornejo
President, DHL Express Colombia

“Excellent service quality is our top priority and I want to make shipping with DHL as easy as possible for you.”

Email Allan

Yolanda Oliveros
Customer Service Director, DHL Express Colombia

“My job is to ensure our customers have the best possible experience with DHL – if you’re not satisfied, we’re not satisfied.”

Email Yolanda
Allan Cornejo and Yolanda Oliveros will ensure that your complaints are dealt with immediately and you’ll receive a response within one business day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us or by calling 018000183345 or 018000188155.

Track up to 10 numbers at a time. Separate with a comma (,) or return (enter).

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